According to Dealer.com, Gubagoo is a trusted provider program that offers revolutionary behavioral engagement and scoring technologies. And In case you didn’t know, Gubagoo is also the fastest growing chat and website engagement provider for dealerships. With over one thousand dealership sites using ChatSmart, conversion rates have been increasing.
“Gubagoo is a chat solution that proactively engages with site visitors rather than simply interrupting and talking at them. A recent study showed that ChatSmart consistently delivers a 77% chat-to-lead conversion rate,” said Brad Title, CEO of Gubagoo Inc. “We’re thrilled to be selected as a Dealer.com Certified Provider and look forward to providing our solution to their dealer partners.”
TalkSmart is another impressive tool we offer. Just like our recent Facebook status states, “When you think smart you TalkSmart”! This is not only clever but also true. You see TalkSmart is your backup for when you’re not around to answer consumer questions. TalkSmart is available and they are there 24/7/365 days out of the year! Talk about peace of mind knowing that when you’re sleeping your dealership is ceasing every opportunity to convert. Now you can sleep knowing that agents who are experts in the automotive industry are providing accurate information to people visiting your site by phone! These are some of the benefits of TalkSmart:
Sales Appointment Scheduling
Service Appointment Scheduling
Flexible Service 24/7/365
Hybrid Chat/Call Agents
In-Store & BDC Solution
Powered by B.E.A.S.T
Dynamic Scripting Engine
Inventory Feeds Integrated
Predictive Vehicle Matching
HTML Email Sent to Shopper Summarizing all Vehicles and Offers on the Fly
LEADSMART – Up to 27 Lead Attributes Pushed to Your CRM
Pay Only When Used
Gubagoo doesn’t stop there. Going mobile was perhaps the best thing we did. As technology advances so should companies and how they do business and that’s exactly what Gubagoo did. Knowing that this generation and generations to come are using their smart phones more than ever, we decided to Go-Mobile. This tool is usable on all mobile devices! So if one of your visitors has an android or an iPhone they will still be able to communicate with an agent perhaps on their way to your dealership!
If you want to learn more about Gubagoo follow us on Facebook or visit www.gubagoo.com for more information.
“Did you know that 95% of the average dealership’s site visitors will defect from their website ?” asks Brad Title, CEO and Co-Founder of Gubagoo.
There are many factors that could make your traffic abandon your dealer’s website, one is the lack of engagement, meaningful information and relevant offers among others.
The fact is that capturing the voice of the customer is more difficult with the web, but it can be done, and reality is that you can’t fix it if you can’t see it. Here are some tools to get you started:
Google Analytics: is a free tool from Google, it helps you track your website visitors giving you detailed statistics, where they came from and which links they clicked on.
Live Chat: Live chat can allow you to hear from visitors who wouldn’t call you, most people prefer live chat because is convenient (sometimes the customer is at a public place or at work and don’t want to be heard but they can chat from they’re phone, it also provides customers immediate access to help. Additionally, the pain of having to dial a 1-800 number and navigate through a maze of numeric options is non-existent.
With a tool like ChatSmart™ from Gubagoo® you can engage your audience better and CONVERT!.
Convert – the magic word – Now, in order to convert your website traffic, you need to get into your audience’s mind to find out what they are interested in, how they browse the web and what makes them click – literally.
Gubagoo adds the ‘Brain’. With our Behavioral Engagement & Scoring Technology we can tag, track and score each individual visitor arriving at your dealer’s website and their behavior (the exact cars they looked at, pages visited, if they looked at specific offers, etc.) that way, when we engage on a Live Chat we can talk WITH them and not talk AT them.
Finally, the question again is: Does Live Chat can Generate Leads for your Car Dealership? – and the answer is: ABSOLUTELY! –
Increase customer satisfaction
Speed up your customer service
Sign up once, get tons of new chat leads everyday
Save money on staff: One Live Chat agent talks with 10 times more people than a phone agent.
Chat on your desktop, table or mobile.
Secure: only you will have access to this chat data and leads
Need more reasons? Chat with us now and we can answer any other questions you may have.