Does Live Chat Generate Leads?

Live Chat Lead Generation - SmartChat

“Did you know that 95% of the average dealership’s site visitors will defect from their website ?” asks Brad Title, CEO and Co-Founder of Gubagoo.

There are many factors that could make your traffic abandon your dealer’s website, one is  the lack of engagement, meaningful information and relevant offers among others.

The fact is that capturing the voice of the customer is more difficult with the web, but it can be done, and reality is that you can’t fix it if you can’t see it. Here are some tools to get you started:

  1. Google Analytics: is a free tool from Google, it helps you track your website visitors giving you detailed statistics, where they came from and which links they clicked on.
  2. Live Chat: Live chat can allow you to hear from visitors who wouldn’t call you, most people prefer live chat because is convenient (sometimes the customer is at a public place or at work and don’t want to be heard but they can chat from they’re phone, it also provides customers immediate access to help. Additionally, the pain of having to dial a 1-800 number and navigate through a maze of numeric options is non-existent.

With a tool like ChatSmart™ from Gubagoo® you can engage your audience better and CONVERT!.

Convert – the magic word – Now, in order to convert your website traffic, you need to get into your audience’s mind to find out what they are interested in, how they browse the web and what makes them click – literally.

Gubagoo adds the ‘Brain’. With our Behavioral Engagement & Scoring Technology we can tag, track and score each individual visitor arriving at your dealer’s website and their behavior (the exact cars they looked at, pages visited, if they looked at specific offers, etc.) that way, when we engage on a Live Chat we can talk WITH them and not talk AT them.

Finally, the question again is: Does Live Chat can Generate Leads for your Car Dealership? – and the answer is: ABSOLUTELY! –

Other Benefits:

  • Increase customer satisfaction
  • Speed up your customer service
  • Sign up once, get tons of new chat leads everyday
  • Save money on staff: One Live Chat agent talks with 10 times more people than a phone agent.
  • Chat on your desktop, table or mobile.
  • Secure: only you will have access to this chat data and leads

Need more reasons? Chat with us now and we can answer any other questions you may have.

Live Chat For Dealerships – CHATSMART® – from Gubagoo®

Looking for ways to generate more leads from your website? Gubagoo is the solution. The perfect live chat for dealerships.

Gubagoo’s ChatSmart® is powered by an intelligent platform that identifies website visitors and proactively engages them with relevant, targeted information.

“Gubagoo is a chat solution that proactively engages with site visitors rather than simply interrupting and talking at them. A recent study showed that ChatSmart consistently delivers a 77% chat-to-lead conversion rate,” said Brad Title, CEO of Gubagoo Inc.

Call us now to schedule a demo or visit our website to have a live chat.

http://www.gubagoo.com

3 Reasons Why Live Chat is The Untapped Source of Leads for Dealerships

Today, people are seeing live chat as the main way to go. Rather than watching potential customers click away from their websites, many dealers have been adding live chat support. As it turns out, live chat has the ability to provide the convenient answers that customers want, while also adding significant benefits to the staff and bottom line of companies.

Do you know customers main reasons for choosing live chat over phone?

  • No hold time
  • Convenience

Live chat support systems do an excellent job of allowing you to respond to customer queries in real-time while addressing potential customer concerns before they are spread all over the internet.

In this post we’re going to get into why live chat can improve your dealer’s bottom line and how you can get started.

  1. Live Chat is Convenient for Car Buyers

A study called “Making Proactive Chat Work” that was conducted by Forrester Research found that:

“Many online consumers want help from a live person while they are shopping online; in fact, 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.

A live chat system provides customers immediate access to help. Additionally, the pain of having to dial a 1-800 number and navigate through a maze of numeric options is non-existent.

An emarketer.com survey found that 63% of visitors were more likely to return to a website that offers live chat.

  1. Live Chat Increases Leads and Sales

Gubagoo has created (B.E.A.S.T.) an engine to detect onsite user intent. In the case of live chat, this engine can be used to identify the right moment to inject live chat support. It also includes intelligent analytics which can be leveraged to learn which pages customers are visiting, how long they’re staying on that page, and how they got there.

Live chat systems will never replace a live customer experience but they can be enhanced to become more effective, more intelligent and more efficient at the time of converting these leads into sales.

  1. Live Chat Gives You An Advantage over Your Competition

If you want to gain an edge on the competition, live chat is a key feature that websites must have in order to be competitive and to hopefully rise to the top. In fact, live chat provides a simple way to connect with customers who spend a good deal of their time shopping online.

If you aren’t convinced that live chat is for your business, give us a call and let us send you some stats and some of our client’s success stories. The cost savings and convenience for both staff and customers makes live chat not only a viable option for businesses today, but an essential tool for any dealer or company that thrives on providing excellent customer service.

 

Reasons why you should consider outsourcing to Gubagoo your Live Chat.

Live chat can obviously increase your business potential, but only if it’s executed correctly. Here are some important reasons why you should consider Gubagoo for your dealer’s website and how you can make the most out of live chat software:

  • No need to hire more staff or Train your team! – Our live chat representatives are extremely knowledgeable about your inventory and website navigation. They have the experience and knowledge to get the right answer to your customer’s questions quickly. Live chat is different from a phone call, since all replies must be short sentences that get right to the point. Long paragraphs don’t work in live chat. There is an art to knowing when to ask a question and when to offer solutions or additional products.
  • They are aware of your shopping hours. But that is not a limiting factor anymore. Don’t assume 9 to 5 or 9-9 chat hours will work. Our Chat is available 24/7 to cover off hours, Holidays, etc., so you don’t miss any more customers or leads.
  • We are not automated or robotic. The whole point of having live chat available is to provide warm, human help to a customer’s shopping experience. Having robotic greetings or responses can kill the effectiveness of live chat. At Gubagoo, we are 100% human.
  • We also help boost your social. Our Chat Software / Widget also offers links to your main Social Media sites, encouraging visitors to visit, like or subscribe to your YouTube, Facebook, Twitter, etc.
  • We are prepared for surges in chat volume.Customers need to understand that they are in a queue and a representative will be with them shortly. Why not immediately?. We have the right amount of people ready to help convert visitors into buyers, no waiting time, no queue, no exception.
  • Give your dealer helpful chat features.When you get a lead resulting from our chat, you also get the full transcript!, links to pages your customer visited, vehicles they looked at, etc. Because we understand that is not only the quantity but also the quality of that lead that will help you convert it to a sale.

 

Get started on live chat. Join Our Chat Now.